Engagement beyond
transaction.
Every ICR project follows the same four stages. No surprises, no hand-offs, no finger-pointing. This is how a renovation should feel — and how ours actually does.
Discovery
Initial contact, site visit, scope conversation, and a transparent bid delivered within seven days. No hard sell.
- —Initial phone call to discuss your vision and requirements
- —On-site visit — we assess the space and understand scope firsthand
- —Scope-of-work engagement — we refine details together
- —Transparent bid delivered in 7 days, line-item detailed
A detailed proposal and investment range you can compare, reference, and trust.
Planning
Welcome to the ICR family. We align on timeline, finalize material selections, and set you up for a smooth start.
- —Contract signed — you're officially part of the family
- —Deposit secures your spot on our schedule
- —Pre-Project Planning Session ahead of the start date
- —Material selections, design inspiration, and vendor coordination
- —Project manager assigned closer to your start date
A confirmed start date, finalized scope, and a clear material purchase plan — no surprises.
Build
Daily updates from your project manager. Weekly formal status reports from Customer Success. Monday.com tracking, real-time, always on.
- —Daily updates from your dedicated project manager
- —Weekly formal status report every Friday from Customer Success
- —Monday.com project tracking with timelines and progress photos
- —Materials purchased at cost through our trusted vendor partners
- —Licensed electricians, master plumbers, specialized engineers on site
- —Change orders formal and in writing — never verbal
Your project delivered on time and on budget, with no invisible compromises behind the drywall.
Handoff
Walk-through, punch list, final payment. A Customer Success follow-up to make sure every detail landed. We're still a phone call away five years later.
- —Final walk-through with your project manager
- —Punch-list resolution
- —Final payment collected only after work is approved
- —Customer Success final check-in to ensure expectations were met
- —Two-year ICR workmanship warranty activated
A renovated home that works — and a firm you can call if anything doesn't.
Pay at milestones,
not on promises.
Every payment is tied to a phase of work you’ve seen completed. You’re never paying for work that hasn’t been finished or approved.
Deposit
Secures your spot on our schedule and allows us to begin planning and pre-construction preparations.
First Day of Construction
Collected when construction begins, supporting the mobilization of our team and procurement of initial materials.
Milestone Payment
Due upon completion of a significant phase of your project — defined clearly during the planning process.
Post Walk-Through
Final payment collected only after the final walk-through, once all work is complete and approved to your satisfaction.
The Chaos Curve.
You’re excited. The contract is signed, the plans look great, and we’re getting started.
Then reality sets in — your home’s in disarray, things are noisy, dusty, maybe a bit delayed, and it’s disruptive. We get it. No one loves living in a construction zone.
Finally, the pieces come together. The space transforms and you fall in love with your home all over again — hopefully even more than you expected.
Through the middle, we’re here to keep the process smooth, respectful, and clean — and to remind you it will be worth it.